You owe it to yourself to make informed purchase decisions. We're trying to keep things as simple as possible for you, our customers. We know some people want all the details, and we respect them for this...

Please note: We do not operate as a store-front retailer, one of the reasons why our prices beat many large retailers. So please do NOT visit our physical location to purchase software or hardware. If you are collecting orders or enquiring about our services by appointment, you're always welcome. We'll gladly accept your phone calls, faxes and e-mail enquiries.

This page is split into two sections:

• Terms and Conditions of Use of This Site

• Terms and Conditions of Sale

Treehouse Consulting cc Online Computer Store is an online retail shopping site operated by Treehouse Consulting cc. The following Terms and Conditions are designed to clarify the conditions pertaining to the use of this site, including purchases made via this site. Specific Terms and Conditions pertaining to those purchases are set out further below.

Our goal is to provide excellent service and customer satisfaction together with the best prices around. If you experience any problem with the service please contact our Administration Manager at e-mail

By accessing, browsing or using this web site, you agree to these terms, conditions and disclaimers as amended from time to time ("Terms & Conditions") and acknowledge that you have read and understood these Terms and Conditions. By purchasing an item from this web site you expressly agree to be bound by these Terms and Conditions.

Treehouse Consulting cc may amend these Terms and Conditions from time to time. Any amendment will be effective immediately. Your continued use of this web site after any amendment becomes effective constitutes an agreement by you to abide and be bound by these Terms and Conditions, as so amended.

General
Any party engaging in illegal activities involving the use of this Web Site will be subject to civil and criminal prosecution. Treehouse Consulting cc can not guarantee that it will notice or be able to prevent any illegal or inappropriate use of this Web Site, nor can Treehouse Consulting cc guarantee that it will give notice of any illegal or inappropriate use of this Web Site.

Errors and Omissions
The information contained on this Web Site is provided by Treehouse Consulting cc in good faith on an "as is" basis. The information is believed to be accurate and current at the date the information was placed on this Web Site.

None of Treehouse Consulting cc, its service providers or their related bodies corporate, any of their directors, officers or employees makes any representation or warranty as to the reliability, accuracy or completeness of the information contained on this Web Site (including in relation to any products or services) and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained on this Web Site. Please notify the Help Desk at treehouse1@mweb.co.za if any are discovered to enable us to rectify them promptly.

You expressly acknowledge and agree that Treehouse Consulting cc does not control other users of this Web Site or the suppliers of goods and services purchased from this Web Site and Treehouse Consulting cc is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

No advice or information, whether oral or written, obtained by you from or through this Web Site creates any warranty not expressly made in these Terms and Conditions.

Links to other Web Sites
This site contains links to Web Sites maintained by other companies and organizations. Treehouse Consulting cc does not make any representation as to the accuracy of information contained on those Web Sites and will not accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those Web Sites.

This Web Site may also contain third party advertisements (including banner ads and referral buttons) which contain embedded hyperlinks to Web Sites operated by third parties. All third party advertising is paid for by the relevant third party advertisers and the placement of third party advertisements on this Web Site does not constitute a recommendation or endorsement by Treehouse Consulting cc of the products or services advertised. The third party advertiser is solely responsible to you for any representations or offers made by it and for the delivery of any goods or services you agree to purchase from any third party Web Site.

Copyright
Unless otherwise indicated, copyright in the information on this Web Site is owned by Treehouse Consulting cc. All rights reserved. This site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Treehouse Consulting cc. You may download a single copy of the information on this Web Site and, where necessary for its use as a reference, keep a temporary copy in your computer's cache and make a single hard copy of that information. Except as permitted under the Copyright Act or other applicable laws, no part of the information contained on this Web Site may be otherwise reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Treehouse Consulting cc.

Viruses
Treehouse Consulting cc does not represent that any information (including any file) obtained from or through this Web Site is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.

Treehouse Consulting cc will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any applicable law that cannot be excluded imposes any liability on Treehouse Consulting cc, that liability shall be limited to the cost of re-supplying that information.

Release and Indemnity
You hereby agree to indemnify, defend and hold Treehouse Consulting cc, it's related bodies corporate, directors, employees, agents and representatives harmless from and against any and all claims, loss, damage, tax, liability and/or expense that may be incurred by Treehouse Consulting cc, its related bodies corporate, directors, employees, agents and representatives arising out of or in connection with the performance of its duties as described in these Terms and Conditions including the legal costs, fees and expenses of defending itself against any claim by any or all of the parties to any transaction and/or by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Treehouse Consulting cc, its related bodies corporate, directors, employees, agents and representatives harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of this Web Site, the violation of these Terms and Conditions by you, or the infringement by you, or other user of this Web Site using your user ID, of any intellectual property or other right of any person or entity.

Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. You and Treehouse Consulting cc agree to submit to the exclusive jurisdiction of the courts of the province of the Western Cape. If any provision(s) of these Terms and Conditions is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Treehouse Consulting cc failure to exercise or enforce any rights or provisions of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Treehouse Consulting cc in writing.

Limitation of Liability
Treehouse Consulting cc will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from your use or your inability to use this Web Site or for the cost of procurement of substitute products or services or resulting from any products or services purchased or obtained or messages received or transactions entered into through this Web Site or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this Web Site, including but not limited to, damages for loss of profits, use, data or other intangible, even if Treehouse Consulting cc has been advised of the possibility of such damages.

Terms and Conditions of Sale
By accessing, browsing or using this Web Site, you agree to these terms, conditions and disclaimers as amended from time to time ("Terms & Conditions") and acknowledge that you have read and understood these Terms and Conditions. By purchasing an item from this Web Site you expressly agree to be bound by these Terms and Conditions.

Treehouse Consulting cc may amend these Terms and Conditions from time to time. Any amendment will be effective immediately. Your continued use of this Web Site after any amendment becomes effective constitutes an agreement by you to abide and be bound by these Terms and Conditions, as so amended.

General
The products and services offered for sale by Treehouse Consulting cc are only available to individuals who can make legally binding contracts. The products and services are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts.

Payment Terms & Conditions
The procedure to purchase goods through Treehouse Consulting cc requires payment at the time of placing the order by fax. We do not accept credit cards or cheque payments.  All transactions will be deemed complete when the goods are accepted and signed for at the nominated delivery address. Goods will only be delivered to the address nominated on the fax order form. By filling out the Treehouse Consulting cc fax order form at time of purchase it is understood that you agree to the conditions set out in this online document.

Delivery
All delivery times given on this Web Site are indicative only. Treehouse Consulting cc will not be liable for any failure to observe these delivery times. You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from this Web Site once that commitment has been made for any reason, including without limitation, due to any delay in delivery.

Orders placed before 10am (SA Local Time) on Weekdays will be processed that day and will normally be delivered within 48 hours, between 8.30 a.m. and 5.30 p.m. for metropolitan areas. National deliveries outside the Metropolitan areas will vary with destination but generally will take no longer than 72 hours.

Deliveries will only be made to a customer's normal Business or Residential address. Speedbag Courier Services will only deliver to the nearest Post Office. Signatures obtained from that address will be deemed to have the same effect as that of the customer and will constitute the completion of the contract. The average delivery charge (set at the time of fax order) will be monitored to ensure that the total charge over a period of time is equal to the actual cost charged by the supplier. The customer will be notified if the average rate needs adjusting. Unless otherwise instructed, multiple goods on the same order will be part-shipped if some items are out of stock.

First time buyers will be contacted by our sales staff to confirm identity and details. Once your delivery details and payment has been confirmed, your order will be processed.

Holidays
Treehouse Consulting cc has a policy of not shipping goods over public holidays so that they aren't left overnight at courier depots or in vans.

Representations as to Merchantability and Suitability of Products
To the fullest extent permitted by applicable law, Treehouse Consulting cc disclaims all representations and warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Treehouse Consulting cc makes no warranty that the Web Site or any products or services advertised on the Web Site will meet your requirements, or that the Web Site will be uninterrupted, timely, or error free.

Purchases from Outside South Africa
Information on this Web Site relating to products and services has been prepared in accordance with South African law for the supply of goods and services in South Africa only. This information may not satisfy the laws of any other country. To the extent that it does not satisfy the laws of the country in which you reside or from which you are accessing this Web Site, it is not directed at you and can not be relied upon by you and you are unable to order any goods from this Web Site. If you do, you agree to indemnify Treehouse Consulting cc for any losses, costs, expenses or damages Treehouse Consulting cc may suffer as a consequence.

Ordering Goods
Any fax order placed by you in the manner described in this Web Site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified in this Web Site at the time you place your order. Treehouse Consulting cc reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Web Site, or an error in your order. There may be reasons why Treehouse Consulting cc cannot fulfil your order. Therefore, your contract with Treehouse Consulting cc comes into existence when Treehouse Consulting cc advises you that it has accepted your order and receipt of your payment has been confirmed and you agree that such contract will be subject to a condition precedent that the product is available, that the pricing of the product is verified and such other provisos as expressly provided in the acceptance notifications.

Prices of products and services and delivery and other charges displayed on this Web Site are current at the time of issue, but may change at any time and are subject to availability. The availability of products and services may change from time to time.

Treehouse Consulting cc will retain title to the products you order until you have made payment in full for those products and the product is delivered at the Delivery Address. Risk in the products will pass to you on dispatch from the Treehouse Consulting cc distribution centre.

You are responsible for any taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any products or services acquired or ordered by you from this Web Site.

Returns & Cancellations

Return And Credit Of Non-Defective Goods
Treehouse Consulting cc has a 72 hour product return policy.

BEFORE returning goods for credit please ring or email us to obtain a Return Authorisation number (RA) - you can not return the goods without one.

Goods must be returned to us within 72 hours of the date of our sales invoice.

Return Authorisation numbers for warranty and credit returns are valid for 72 hours only. All products returned for credit must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled products can not be accepted.

Any freight being sent to Treehouse Consulting cc will be the responsibility of the sender. Treehouse Consulting cc will not cover the cost of freight.

Please return the product to Treehouse Consulting cc with the RA number clearly written on a sticky label placed on the outside of the shipping carton - please do not write directly on the carton. If the RA number can not be identified the product will be returned immediately, at your expense.

Special Conditions - "Non-Return Items"
Product supplied on a "No Return" basis can not be returned to Treehouse Consulting cc unless the product is faulty within the warranties imposed by statue and which cannot be excluded by agreement. Products sold on the "No Returns" basis include:

• All Hard Drives

• All Intel CPUs, CPUs, Over Drives and Graphics Cards 

• Motherboard products

• All MECER products

• All IBM hardware products

• All Toshiba products

• All Fujitsu hard drives

• All Microsoft OEM Products or OEM Software

• IBM Compatible or Apple Mac, server and notebook products, including accessories.

Return & Credit of Dead On Arrival (DOA) Goods
Should you receive any Treehouse Consulting cc product which is dead on arrival (faulty on arrival) you must notify the Treehouse Consulting cc Help Desk, within 24 hours of the date of delivery.

Please advise the date of purchase, and the serial number of the product. Once the Customer Service Consultant has identified the product, you will be issued with a Return Authorisation (RA) number and given an address to ship the goods to.

We will arrange for the goods to be shipped to the manufacturer. Treehouse Consulting cc will not pay for the freight of the goods unless we have made or approved of the shipping arrangements.

The RA number should be clearly written on a sticky label placed on the outside of the shipping carton - please do not write directly on the carton. If the RA number can not be identified the product will be returned immediately, at your expense.

We will have the product repaired as soon as possible and returned to you. Where the product is replaced it will be returned in it's original packaging, as it was received.

If a product returned as "dead on arrival" is found not to be faulty, you will be charged a no-fault fee of R200.

To contact us regarding a product return, click here. 

Goods To Be Repaired Under Warranty
There is no charge for repairing products covered by manufacturer warranty apart from shipping costs.

To arrange to have goods repaired under warranty you need to contact us, call +27 (0)82 407 9900, quoting the product number and serial number. You will need to give a product description and outline the problem.

When your warranty claim has been accepted we will give you a Return Authorisation number. We will also confirm the address of the manufacturer you need to send the goods to.

The Return Authorisation number should be clearly written on a sticky label placed on the outside of the shipping carton - please do not write directly on the carton. If the number can not be identified the product will be returned immediately at your expense.

All software products are covered by 30 days warranty from the date of purchase by the end-user. Any failure of software products due to misuse of the product or hard disk failure is not covered by the warranty.

We recommend that products returned by post be sent by registered or certified mail. Treehouse Consulting cc accepts no responsibility for loss or damage occurring in transit. Treehouse Consulting cc reserves the right not to effect and pay for Third Party deliveries.

Cancellations
If you decide to cancel your fax order a R300 cancellation fee will be charged. If the goods have already been shipped, you will have to return them under our Return And Credit Of Non-Defective Goods policy.

Out of Stock Items
If a product is not in stock you can still choose to order it and wait for it to become available. Alternatively you can contact our Help Desk (082 407 9900) and we will try to locate an alternative product for you.

Pricing and stock availability are subject to change without notice.

Discontinued Products
Products that are discontinued or are unavailable for a prolonged period will be cancelled and credited to your account. Treehouse Consulting cc may contact you to suggest an alternative product.

Release and Indemnity
You hereby waive, release, forgive, discharge and relinquish any and all claims that you now have or may have against Treehouse Consulting cc, its related bodies corporate, directors, employees, agents and representatives which are connected with, arise out of, relate to or are incidental to any transaction.

Limitation of Liability
Where any Act of Parliament implies in these Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in these Terms and Conditions, however, the liability of Treehouse Consulting cc for any breach of such term, condition or warranty shall be limited, at the option of Treehouse Consulting cc, to any one or more of the following:

If the breach relates to goods:

• the replacement of the goods or supply of equivalent goods;

• the repair of such goods;

• the payment of the cost of replacing the goods or of acquiring equivalent goods; or

• the payment of the cost of having the goods repaired.

If the breach relates to services:

• the supplying of the services again; or

• the payment of the cost of having the services supplied again.